- “Ad Maiora Services & Trading FZE” maintains the http://squizz-accessories.com/ Website (“Site”).
- “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
- ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
- ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
- ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
- ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
‘’User is responsible for maintaining the confidentiality of his account’’
Shipping Policy
Where do we ship?
We are pleased to offer FREE SHIPPING on all orders delivered within the United Arab Emirates (UAE).
For international shipping enquiries, please contact us at info@squizz-accessories.com before placing your order. We will confirm delivery availability, estimated shipping costs and delivery times for your destination.
What is the shipping and processing time?
a) Shipping Time
Delivery times within the UAE will be confirmed at checkout or when your order is processed. International delivery times vary depending on the destination and shipping arrangements.
b) Processing Time
Orders for in-stock products are generally processed and dispatched within 3–5 business days after payment confirmation. We do not dispatch orders on weekends or UAE public holidays.
For pre-order products, estimated dispatch dates will be communicated on the product page or at the time of purchase.
For orders shipped outside the United Arab Emirates (UAE), customs duties, import taxes and any applicable clearance fees may be charged by the destination country. These additional charges are the responsibility of the customer and are not included in our product prices or shipping fees unless explicitly stated otherwise.
International shipping availability and costs must be confirmed with SQUIZZ before placing an order.
c) Unexpected Delays
In some circumstances the delivery may take longer than expected. External factors that we cannot control might cause delays such as customs processing delays or holidays. If your package is taking too long to arrive please contact us and we will try our best to resolve the matter as soon as possible.
Refund Policy
Can I cancel my order
Customers may request cancellation within 24 hours of placing an order, provided the order has not already been dispatched. To request cancellation, please contact info@squizz-accessories.com.
Approved refunds will be issued to the original payment method, subject to applicable consumer protection laws.
How can I return/exchange an item?
You can inform us about the item you wish to return/exchange by emailing us at info@squizz-accessories.com.
What is the return/exchange notice period?
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return/exchange.
To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@squizz-accessories.com . If your return/exchange is accepted, we will send you the instructions on how and where to send your package back to us. Items sent back to us without first requesting a return/exchange will not be accepted.
This return policy does not affect customers’ statutory rights under applicable UAE consumer protection laws, including their rights regarding defective, damaged, incorrectly described or non-conforming products.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/non-returnable items
Certain products may not be eligible for return or exchange, including personalised or customised products and items that cannot be returned for hygiene reasons, where permitted by applicable law.
Returns of sale items and gift cards may be restricted where legally permitted.
These exclusions do not affect your statutory rights if a product is defective, damaged, incorrectly described or does not conform to the order.
For questions about a specific product, please contact info@squizz-accessories.com before making a purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.